top of page

Shipping & Refund Policies

SHIPPING POLICY

General Information

All orders placed at Marvello Arte are processed and shipped from Hungary. We specialise in heavy, fragile natural stone products that require professional handling and specialised freight logistics. Please read this policy carefully before placing your order.
 

Order Processing Time

After your order is confirmed and payment is received, we require 5–10 business days to prepare and package your item. Natural stone furniture is carefully inspected, secured, and palletised before dispatch to ensure it arrives in perfect condition.

 

Shipping Methods & Delivery Times

Due to the weight and fragile nature of our products, all large items (tables, vanities, fireplaces) are shipped via professional freight/pallet delivery. Smaller accessories may be shipped via standard courier.

Product CategoryEstimated Delivery Time (from order confirmation)

Accessories (trays, small items): 2–3 weeks

Coffee tables & side tables: 4–6 weeks

Dining tables, vanities, fireplaces: 4–6 weeks

Delivery times may vary depending on the destination country and current logistics conditions. These are estimates and cannot be guaranteed.

 

Shipping Costs

We offer free shipping on all orders to European Union member states. No minimum order value applies — shipping is complimentary regardless of the product or order size.

For deliveries outside the standard EU zones, please contact us at sales@marvelloarte.com before placing your order so we can provide a shipping quote.

 

Delivery Countries

We currently ship to all European Union member states and selected European countries. If you are unsure whether we deliver to your location, please contact us before ordering.

 

Delivery Conditions

  • All freight deliveries are made to the ground floor / kerbside of the delivery address. The carrier is not responsible for moving items inside the premises.

  • Someone must be present at the delivery address to sign for the goods. If no one is available, the carrier will contact you to arrange a new delivery date.

  • Upon receipt, please inspect the packaging carefully before signing. If you notice any visible damage, note it on the delivery document and contact us within 24 hours with photos of the damage.

 

Customs & Import Duties

For deliveries within the EU, no additional customs duties apply. For deliveries outside the EU, the customer is responsible for any applicable customs fees, import duties, or taxes.

 

Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email with tracking information (where available). For freight shipments, our logistics partner will contact you directly to arrange a delivery window.

 

Contact

For any shipping-related questions, please contact us:

 

REFUND POLICY

Our Commitment

At Marvello Arte, we take great pride in the quality of our handcrafted natural stone products. Each piece is carefully inspected before dispatch. If something is not right with your order, we are here to help.

 

Right of Withdrawal (EU Customers)

In accordance with EU consumer protection law, customers based in the European Union have the right to withdraw from their purchase within 14 calendar days of receiving the goods, without giving any reason.

To exercise your right of withdrawal, you must notify us in writing within 14 days of delivery by contacting us at:

 

Conditions for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be in its original, unused condition

  • The item must be returned in its original packaging, or equivalent protective packaging suitable for heavy/fragile freight

  • You must provide proof of purchase (order confirmation or invoice)

  • The return must be initiated within 14 days of delivery

 

Items Not Eligible for Return

The following items are not eligible for return or refund:

  • Items that have been used, installed, or assembled

  • Items that show signs of damage caused by the customer after delivery

  • Fully custom-made products that are not listed in our webshop and were produced exclusively to the customer's individual specifications (e.g. non-standard dimensions, unique stone selection, or bespoke designs ordered via direct enquiry)

  • Modified standard products where the customer requested any alteration to the original webshop item (e.g. changes to size, shape, surface finish, or base/leg design)

  • Items returned without prior written agreement from Marvello Arte

Please note that by placing an order for a custom or modified product, the customer explicitly acknowledges and accepts that the right of withdrawal does not apply to that order.

 

Return Shipping

The cost of return shipping is borne by the customer, unless the item was received damaged or incorrect. Due to the weight and fragile nature of our products, returns must be arranged using a professional freight/pallet service. We strongly recommend insuring the shipment for its full value.

Please do not return items without contacting us first. Unauthorised returns may not be accepted.

 

Damaged or Incorrect Items

If your item arrives damaged or you receive the wrong product, please contact us within 24 hours of delivery at sales@marvelloarte.com, providing:

  1. Your order number

  2. A description of the issue

  3. Clear photographs of the damage or incorrect item (including packaging)

We will assess the situation and offer one of the following solutions:

  • Replacement of the damaged item

  • Partial or full refund, depending on the nature and extent of the damage

 

Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 10 business days and credited to your original payment method. Please note that depending on your bank, it may take additional time for the refund to appear on your statement.

bottom of page